TeaPulse Rewards — Privacy Policy

Effective Date: June 22, 2026 Last Updated: June 22, 2026

This Privacy Policy describes how Jidong North America Holdings LLC, a New York limited liability company doing business as TeaPulse ("TeaPulse," "we," "us," or "our"), collects, uses, shares, and protects personal information in connection with the TeaPulse Rewards loyalty program (the "Program") and the loyalty portal located at https://rewards.teapulseusa.com (the "Site"). By using the Site or participating in the Program, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us. When you enroll in the Program, we collect information you provide directly, which typically includes your mobile phone number, name, email address (if provided), date of birth (if provided), and any profile preferences you choose to share. When you make a qualifying purchase, we collect transaction information such as the date, location, items purchased, and amount spent.

Information collected automatically. When you visit the Site or use the Program, we may automatically collect certain information, including device identifiers, IP address, browser type, operating system, referring URLs, pages viewed, and interactions with the Site. We and our service providers may use cookies, pixel tags, and similar technologies to collect this information.

Information from third parties. We may receive information about you from our service providers (such as the Hang loyalty platform), our point-of-sale and ordering partners, and from you through social media or promotional activity where you choose to share information with us.

2. How We Use Your Information

We use personal information to:

operate, maintain, and administer the Program, including enrolling you, tracking points and rewards, and processing redemptions;
verify your identity and the ownership of your mobile phone number through one-time SMS verification codes;
send you transactional account notifications, including account creation confirmation, password resets, and customer support responses;
if you have separately opted in to marketing SMS, send you recurring automated marketing text messages about the Program, including reward notifications, points updates, tier status changes, and promotional offers;
analyze Program performance, understand member preferences, and improve the Program and Site;
prevent, detect, and investigate fraud, abuse, or violations of our Terms and Conditions; and
comply with legal obligations and enforce our rights.

3. SMS Messaging

Marketing text messages from TeaPulse Rewards are sent only to members who have separately opted in during enrollment by checking an optional, unchecked-by-default consent checkbox. Consent to receive marketing text messages is not a condition of enrollment in the Program or of any purchase. Message frequency varies and is limited to approximately four (4) messages per month. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@teapulseusa.com.

No sharing of SMS opt-in data. No mobile information, including phone numbers collected during SMS opt-in, will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with service providers (such as Hang and Twilio) is used solely to operate and deliver the SMS program on our behalf.

We do not sell your personal information, and we do not share your personal information with third parties for their own marketing purposes. We share information only as follows:

Service providers. We share information with vendors and service providers who perform services on our behalf, such as the Hang loyalty platform, Twilio (for SMS delivery and verification), payment processors, analytics providers, and customer support tools. These providers are authorized to use personal information only as necessary to provide services to us.
TeaPulse locations. We share information with TeaPulse physical locations as needed to administer the Program, redeem rewards in store, and serve you as a customer.
Legal and safety. We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of TeaPulse, our members, or others.
Business transfers. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of the transaction.

5. Your Choices

Marketing SMS. You can opt out of marketing text messages at any time by replying STOP to any message. You will receive a confirmation reply and will not receive further marketing messages from this number unless you opt back in.

Account closure. You may request closure of your Program account by contacting us at support@teapulseusa.com. Upon closure, unused points and rewards will be forfeited in accordance with our Terms and Conditions.

Cookies. Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect the functionality of the Site.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"):

Right to know the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
Right to delete personal information we have collected about you, subject to certain exceptions.
Right to correct inaccurate personal information we maintain about you.
Right to opt out of sale or sharing of personal information. We do not sell personal information and do not share it for cross-context behavioral advertising.
Right to non-discrimination for exercising any of your CCPA rights.

To exercise any of these rights, contact us at support@teapulseusa.com. We will verify your identity before responding, typically by confirming information already associated with your account. You may also designate an authorized agent to make a request on your behalf, subject to verification.

7. Children's Privacy

The Program is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not enroll in the Program or provide any personal information. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at support@teapulseusa.com.

Members between the ages of 13 and 17 must have the consent of a parent or legal guardian to participate in the Program.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to provide the Program, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this Privacy Policy. Material changes will be communicated through the Site or by other reasonable means. Your continued use of the Program after the effective date of any update constitutes acceptance of the revised Privacy Policy.

11. Contact Us

Questions or requests related to this Privacy Policy may be directed to:

Jidong North America Holdings LLC 175 Price Pkwy Farmingdale, NY 11735 Email: support@teapulseusa.com

Privacy Policy